Q. How can customers know about any deals, sales, or discounts?
A. Customers can subscribe to their newsletter emails on the home page and stay informed of all the best deals, sales, and discounts.
Q. What is the required deposit to confirm a booking with their website?
A. To confirm a booking, you must pay a deposit of £250 or 20% of the total property rental, whichever is greater. If you’re booking on or after the final balance due date (usually 10 weeks before the rental start date), the full cost of the property rental is due at the time of booking.
Q. What are the cancellation charges if I need to cancel my booking?
A. Cancellation charges depend on the time before departure: loss of deposit (85+ days), 40% (64–85 days), 70% (43–63 days), and 100% (within 42 days).
Q. Is a security or breakage deposit required?
A. A Property Damage Waiver (PDW) of £5 per person is added to your invoice, covering accidental damage up to £250.
Q. Which payment methods do they accept?
A. They accept payments by Credit, Debit Card and PayPal.