Q. How can I stay updated on the latest offers and products?
A. Simply subscribe to the newsletter by entering your email on the website. You’ll receive regular updates about new arrivals, exclusive discounts, special promotions, and insider news to help you never miss out on great deals.
Q. Are there any discounts available at Grass Direct?
A. Yes, Grass Direct is currently offering significant discounts on a variety of artificial grass products. Customers can save up to 70% on artificial grass remnants and offcuts, while select luxury grass options are available with discounts of up to 33%.
Q. What are the benefits of the TradePro program?
A. TradePro members get up to 20% off with no minimum spend, a 30-day easy returns policy, dedicated delivery days, early product access, and the chance to be featured as a recommended fitter.
Q. Can I return an item?
A. Yes, eligible items can be returned within 30 days. Collections are arranged from your location for convenience. Return fees depend on the item and quantity: up to 4 packs or accessories cost £29.95 plus 10% of the item’s value; 5 or more packs cost £49.95 plus 10%; made-to-measure items incur £49.95 plus a 50% fee.
Q. What are the delivery costs, and how long will it take?
A. Delivery costs start at £9.95 for orders up to 100kg and £34.95 for heavier orders. Deliveries usually take a minimum of three working days, with an option to choose a specific weekday (excluding weekends and bank holidays). Nominated Day Delivery is available for an additional £20.