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Q. Is there a subscription discount or sale available?
A. Yes! By joining the Subscribe & Save plan, you’ll receive 10% off every order plus free UK delivery with no minimum spend. You can easily manage your subscription—pause, cancel, or adjust delivery frequency anytime.
Q. Do they offer free UK delivery?
A. Yes! Free standard UK delivery is available on all subscription orders and on one-time orders of £25 or more. Orders under £25 will incur a £2.99 delivery fee. Standard delivery usually takes 2–3 working days.
Q. How does the Refer‑a‑Friend scheme work?
A. When you log in, you’ll receive a unique referral link or code to share with friends. When a friend places their first order using your code, they get 15% off, and you receive £5 credit added to your account once their order completes.
Q. What are the benefits of joining the Puppy Club?
A. The Puppy Club offers 50% off your first Puppy Pack, expert guidance from nutritionists, personalised puppy care tips, and exclusive discounts—helping you give your pup the best start in life.
Q. What payment methods are accepted?
A. Payments can be made using major credit and debit cards such as Visa, Mastercard, and American Express. You can also use PayPal for a secure and convenient checkout.